Cancellations & Refunds Policy – Adroom

Effective Date: August 10, 2025

At Adroom, we aim to make your hotel booking experience smooth and transparent. This policy explains how cancellations and refunds are handled for reservations made through our platform.

1. General Policy

• Cancellation and refund eligibility depend on the time you cancel your booking and the hotel’s own terms.
• Any service, convenience, or payment processing fees may be non-refundable.

2. Cancellation Rules and Refundable Rates

• Full refund if cancelled at least 24 hours before check-in.
• No refund if cancelled within 24 hours of check-in.

3. How to Cancel Your Booking

1. Log into your Adroom account and visit the “My Bookings” section.
2. Select the reservation you wish to cancel.
3. Follow the on-screen instructions to confirm your cancellation.

You will receive a cancellation confirmation email once your request is processed.

4. Refund Process & Timelines

• Refunds, when applicable, will be processed to the original payment method.
• Adroom will initiate approved refunds within 3 business day.
• Depending on your bank or payment provider, it may take 7–14 business days for the refund to reflect in your account.

5. No-Shows & Early Departures

• No-show bookings are generally non-refundable.
• Early departures are subject to the hotel’s policy and may result in partial or no refund.

6. Third-Party Bookings & Partners

Some bookings are fulfilled by third-party suppliers or partner hotels. In such cases, their cancellation and refund policies will apply, and processing timelines may vary.

7. Force Majeure / Special Circumstances

In events such as natural disasters, government travel restrictions, or pandemics, special cancellation rules may apply. Adroom will work with hotels to find the best possible resolution.

8. Disputed Transactions & Chargebacks

If you believe a charge is incorrect, please contact our support team first. Filing a chargeback with your bank before contacting us may delay resolution.

9. Contact Us for Assistance

For any cancellation or refund queries, please reach out to our customer support:

• Phone: 9800945019/ 8900130053

Note: Adroom reserves the right to update this policy at any time. The latest version will always be available on our website.